Shipping Policy

Stack Your Scoops currently ships to all serviceable pincodes across India, including metro cities, Tier 2 & Tier 3 cities, and most rural areas. During checkout, our system automatically validates your pincode against our logistics partner network to confirm serviceability.

We do not currently ship internationally. We are working to expand our shipping capabilities to South East Asia, UAE, USA, and other regions. Subscribe to our newsletter to be notified when international shipping launches.

Certain remote pincodes in northeastern states (Arunachal Pradesh, Nagaland, Mizoram, etc.) and island territories (Lakshadweep, Andaman & Nicobar) may experience extended delivery times or limited carrier availability. In such cases, we will contact you prior to dispatch.

All mystery boxes are custom-curated and packed after you place your order. Our standard processing time is 1–2 business days from the time of confirmed payment. Orders placed before 12 PM IST on a business day are typically dispatched the same evening.

During peak periods (festival seasons, flash sales, new box launches), processing time may extend to 3–5 business days. We will prominently communicate any such delays on our website and via email notifications.

All orders enter our processing pipeline immediately upon payment confirmation. Because we operate on a strictly prepaid basis, packaging will not begin until transaction verification is complete.

Delivery timeframes after dispatch depend on your location:

These are estimated delivery times and are not guaranteed. Delays may occur due to natural calamities, public holidays, carrier network issues, or high seasonal volume.

We do not offer a free shipping threshold. All shipping fees are calculated dynamically at the time of dispatch or during checkout based on the package weight, dimensional volume, and delivery destination. These charges are applied exactly as per the actual rates provided by our logistics partners and the shipping carrier.

Please note that we operate on a strictly prepaid basis to ensure priority dispatch and secure transit. Cash on Delivery (COD) payments are not accepted.

Once your order is dispatched, you will receive an SMS and email notification containing your AWB (Air Waybill) tracking number and the name of the carrier. You can track your shipment in real-time through:

• The official tracking link sent to your registered email and mobile number.
• Your Profile → My Orders section for a complete timeline view.
• The carrier's own website using the provided AWB number (Bluedart, Delhivery, XpressBees, or India Post).

Tracking updates may take up to 24 hours to appear in the carrier's system after dispatch. If you do not receive a tracking link within 3 business days of your order being placed, please contact our support team.

Our courier partners will attempt delivery up to 3 times at your registered address. Before each attempt, the delivery agent will typically call the phone number on your order. Please ensure your phone is reachable during expected delivery hours (9 AM – 7 PM).

If all delivery attempts fail, the package will be marked as RTO (Return to Origin) and shipped back to our facility. Because of our strict No Refund policy for curated scoops, no refunds will be issued for RTO shipments. If you would like your order to be re-shipped, you will need to contact us and pay the actual shipping fees charged by the courier service for the second delivery attempt.