Refund & Returns Policy

No Cancellations or Returns

Once an order has been submitted, it enters our automated curation and packaging pipeline immediately. Consequently, we cannot accommodate cancellations, modifications, or returns of any kind. We do not accept returns or issue refunds based on personal tastes, preferences, or general satisfaction with the surprise assortment.

Failed Delivery and RTO (Return to Origin)

If a package is returned to our facility as undeliverable (RTO) due to an incorrect or incomplete shipping address provided at checkout, customer unavailability, or refusal to accept the delivery, no refunds will be issued. Customers wishing to have their order re-dispatched will be required to pay the actual shipping fees charged by the courier service for the secondary attempt.

Replacement for Damaged or Defective Goods

In the rare event that an item within your scoop arrives physically damaged or defective due to transit, we will gladly arrange a replacement for that specific item.

To initiate a replacement request, you must:

1. Record a continuous unboxing video or take clear, high-resolution photographs of the damaged product and the external shipping package.
2. Submit the media evidence along with your Order ID to stackyourscoop@gmail.com within 48 hours of carrier-confirmed delivery.

Once verified by our customer support department, we will dispatch the replacement item at no additional charge. No monetary refunds will be issued for damaged items; we only provide replacements.

Contact Support

For assistance with replacement claims or other order-related inquiries, please email stackyourscoop@gmail.com. Our support team is committed to responding to all messages within 24–48 business hours.